Terms& Conditions

Welcome to the Futuralondon.co.uk website terms and conditions.

These terms and conditions apply to your access to the Futuralondon.co.uk website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from our Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website.

You should print a copy of these terms and conditions for future reference.

The Futuralondon.co.uk website is operated by Cavallo London Ltd. whose registered address is Cavallo London Limited, Suite 363, Kemp House, 152 City Road, London, EC1V 2NX , United Kingdom, Company Number: 07925920, VAT Number: GB 134 1741 39.

If you have any questions about our website please contact customer services

How to order

• 1. Select the goods you require and click ‘Buy Now’;

• 2. Choose the quantity of goods you wish to purchase (the default being one (1) unit).

• 3. Review your basket making sure all specifications such as size (see our sizing chart) and colour meet your requirements, then click "Proceed to Checkout";

• 4. If you are a new user you will need to enter an email address and create a user name and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address;

• 5. Once you have set up an account, you will be directed to the shipping confirmation page where you may enter voucher codes, select the type of delivery, and vary delivery and/or billing addresses.

• 6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Following submission of your order we will send you an automated order acknowledgement to the email address provided.

By placing an order through our website, you warrant that you are legally capable of entering into binding contracts.

How the contract for the goods is formed

After placing your order you will receive an automated acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been despatched. Once we accept your order, a contract to purchase and deliver goods takes effect between you and Cavallo London Ltd.

The contract to sell goods to you only relates to those goods listed in the confirmation email. We will not be obliged to sell any other goods which may have been part of your order until the despatch of your goods has been confirmed in a separate confirmation email.

You will not be charged before we despatch the goods; however upon receipt of your order we will create an authorisation.

Our Goods

A description of the main characteristics of goods can be found on the product pages of the Website.

Prices for goods on the Website appear on the product pages and include all UK taxes.

Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores or elsewhere.

The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option to cancel your order.

We are under no obligation to sell incorrectly priced goods to you at the incorrect price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

Goods being delivered by us will be at your sole risk from the time of delivery to you.

Data protection and privacy

Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy.

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

During your visit to the Website we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.

Ordinarily we do not have access to your financial information which is securely transferred directly to our card processing agents and who process it on our instructions.

Our card processing agents and our couriers are required to maintain the security and confidentiality of your personal details, and are required not to retain, share, store or divulge any personal information for any other purposes.

When you register your details with us, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this at any time by selecting the unsubscribe button available on each promotional email.

We do not transfer your information outside the European Economic Area (“EEA”) unless you are a user located outside the EEA in which case we may need to transfer your information to deliver your goods, process payment/refunds, or to send you promotional information you have subscribed to.

The Website can recognise past users by using cookies. Cookies personalise your visits to the Website to meet your individual preferences. You can disable cookies by adjusting your internet settings.

When you supply your information to us you accept the risks associated with the Internet and consent to our processing your information in accordance with this policy and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.

If you have any queries regarding our use of your personal information or this privacy policy, you should contact our Data Protection Compliance Officer by writing to Data Compliance, Unit A, Brook Park, Meadow Lane, Shirebrook, Mansfield, Nottinghamshire, NG20 8RY.

Method of Payment

You may pay by VISA, Master Card, Maestro, Visa Electron or Paypal. Please ensure you provide the cardholder's name as it is shown on the card, and the billing address as it corresponds to the address on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

Fraud Prevention

To help us prevent fraud, orders may require a landline telephone number. Card fraud is illegal and perpetrators will be prosecuted.

Delivery

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered. Both UK and/or overseas delivery charges will be confirmed to you, before your order is accepted.

If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before your order is despatched. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

Please note we are currently unable to deliver to PO Boxes.

The courier that we use for UK deliveries is Royal Mail. Delivery will be made to the addressee, or if unavailable a neighbour or immediate area within reason, all require signature.

Delivery options

Please see our delivery page for further information about our delivery options.

We always aim to despatch all goods in stock as quickly as possible.

Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they will post a calling card through your door to let you know that they attempted delivery.

UK Delivery option: Standard delivery

We endeavour to accept and despatch all UK orders within two to four (2-4) working days, although this time may be extended if your order is placed close to a UK bank or public holiday. Please note that delivery times are estimates only and as such cannot be guaranteed. Should you have any queries about a delivery please contact our Customer Care team on sales@futuralondon.co.uk

Our Returns Policy

You may return unwanted goods within thirty (30) days, beginning on the day after you received the goods. If applicable we will refund the price of the goods in full, however you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible and at any rate within thirty (30) days from point of receipt.

To cancel an order, you must inform us within thirty (30) days of receiving your parcel. The goods must be in their original packaging, with all labels and tags attached and in a sellable condition. You must return the goods at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

If you have a query about returning goods, please contact customer services on sales@futuralondon.co.uk

Warranty and limitation of our liability

If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

• (a) loss of income or revenue;

• (b) loss of business;

• (c) loss of profits;

• (d) loss of anticipated savings;

• (e) loss of data; or

• (f) waste of management or office time.

Nothing in these terms and conditions are intended to exclude or limits our liability for:

• (a) death or personal injury caused by our negligence;

• (b) fraud or fraudulent misrepresentation;

• (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

• (d) defective products under the Consumer Protection Act 1987;

•(e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Whilst we adopt industry standard protections against computer viruses we are not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

Nothing in these terms and conditions are intended to affect your statutory rights.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations to you that is caused by events outside our reasonable control (a ‘Force Majeure Event’). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:

• (a) Strikes, lock-outs or other industrial action;

• (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

• (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

• (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

• (e) Impossibility of the use of public or private telecommunications networks; or

• (f) The acts, decrees, legislation, regulations or restrictions of any government.

In the event of a Force Majeure Event, our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations to you may be performed despite the Force Majeure Event.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. By accessing our site you accept that communication with us will be primarily electronic through e-mail or notices posted on our website. For contractual purposes, by accessing this website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Intellectual property rights

Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Cavallo London Ltd, or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Complaints

We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through our website please email customer services To assist us in dealing with your complaint, please detail all aspects of the complaint, including your order number and your contact details.

Our right to vary these terms and conditions

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:-

• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or

• we notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven (7) working days of receipt by you of the goods.

Jurisdiction

The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website including orders for goods. By accessing this website you agree to submit to English law.